An order placed before 2:00 pm Eastern Standard Time will be shipped the same working day.
We ship on Monday-Friday by US postal service (USPS) and UPS, and Saturday morning by USPS if a local post office is open. Any order placed on Saturday morning may or may not be shipped the same day. Orders placed on Sunday and US holidays will be shipped the next working day.
Excel Games and Hobbies offers US shipping via UPS, United States Post (USPS) and FedEx.
Pick-up orders are generally available within two hours.
Domestic:
Orders above $500 may be eligible for free shipping, including contiguous United States, Alaska, Guam, Hawaii, Puerto Rico, and APO addresses, this is at our discretion. We will use either USPS or UPS that most packages can be delivered in 3-5 working days, but not guaranteed. However, for packages contain large and heavy items, such as power supply, we may use parcel post service or UPS Sure post that may take up to 7 working days to be delivered.
UPS: Ground, 3 Day, Second Day and Overnight are available to you.
USPS First Class Mail and Priority Mail, Express Mail, and UPS services can be used for domestic addresses. Tracking number and delivery confirmation will be provided to the customer when they are available. If you have not received a tracking information E-mail, please log into your account and click the "view order" link, then click "Track your order" link to find out the tracking number and ship method.
USPS Priority Mail is typically delivered in 3 working days. But very occasionally a priority mail package may be delayed for several days in the mailing system. If delivery time is extremely critical to your order, we would recommend Priority Mail Express or other couriers.
Domestic First Class Mail is only 1-2 days slower than Priority Mail in delivery. We suggest domestic customers choose First Class Mail for an order under 15 oz to save shipping cost.
Real shipping cost is calculated according to package weight and distance, and can be found in the checkout page after the delivery address is specified in the fields.
Any order of $200 and above requires addressee's signature confirmation upon receipt of the package. Please contact us in advance or leave a comment in the message box if you want to waive signature confirmation.
We always check the legality of potential fraudulent orders. This procedure may lead to 1-2 working days delay in shipping in some rare cases.
Excel Games and Hobbies does not include shipping insurance on most shipments. You can request insurance by contact our customer service directly. This will be offered solely at our discretion.
Shipping outside the US
Excel Games and Hobbies offers the most economical shipping methods available. Generally DHL offers the most reasonable rates. International Economy shipping is very slow and has been hindered by the pandemic. We no longer offer this type of shipping as an option.
All customs and brokerage fees are the responsibility of the customer. Any issues with the import of particular items are the responsibility of the customer. Please know your country's import rules and regulations before placing an order with Excel Games and Hobbies.
Shipping Rules
No Freight Forwarding Addresses: We do not allow orders to be shipped to freight forwarding addresses. We ship internationally to almost any country in the world.
No Hotel Addresses: We do not allow orders to be shipped to hotels. Please provide a permanent street address.
PO Boxes: Shipments to PO Boxes are reviewed on a case by case basis and may be declined.
Refunds: All orders that are declined by us due to any of these rules are voided with your method of payment and the order is canceled
Product Shipping Limitations
Presently we cannot ship lithium batteries internationally by US Post Service or any other air shipping method. Please select UPS Ground if your order contains LiPo or LiFe battery.
You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We reserve the right to issue store credit or reject returns outside of our policies.
You should expect your return to be processed within four weeks of giving your package to the return shipper, however, in many cases your return will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will provide a prepaid return for any defective product returns or exchanges.
If the product is subsequently found not to be defective, the customer will not receive refund of outgoing shipping charges and will have the amount of their return reduced by the amount of the return shipping charges.
We are unable to generate return labels for international shipments. If you choose to return an item, please ship the item to our receiving address at:
Excel Returns 1858 Middlebelt Rd. Garden City MI 48135.
Please mark the shipment as a defective return. Email a copy of the shipping charges receipt to ecom@excelrc.com. If the return is found to be defective, we will reimburse you for the outgoing shipping charge at the normal rate of shipping.
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